Technical Support

Cleaning Methods for Pin Pads & All-in-One Touchscreen Computers (COVID-19)

*PLEASE DO NOT USE HAND SANITIZER, AMMONIA,  BLEACH, OR ALCOHOL GREATER THAN 71% ON OUR PIN PADS! IT WILL DAMAGE THE PRODUCT.

This technical bulletin describes the recommended cleaning and disinfecting procedure for Touchscreen products relative to Coronavirus Disease 2019 (COVID-19). Included are recommended disinfectant products that are safe for use with Touchscreen products and approved by the US Center for Disease Control and Prevention (CDC).

Cleaning/disinfecting procedure

1. Shutdown system and disconnect power.
2. Dampen a clean, non-abrasive cloth with a mild soap-and-water solution. Ensure excess moisture is squeezed from the cloth.
3. Clean the surfaces and allow them to dry.
4. Dampen a new clean, non-abrasive cloth with your chosen disinfectant. Ensure excess moisture is squeezed from the cloth. Or use recommended pre-dampened disinfectant wipes.
5. Disinfect the surfaces and allow them to dry.
6. For disinfectant solutions that are safe for use with Touchscreen products please see below.

US CDC-recommended disinfectant solutions safe for Touchscreen products:

• Household bleach solution (1/3 cup bleach per gal. of water)
• Isopropyl alcohol (60%-70% solution)

Avoid highly concentrated (70%+) alcohol, bleach or ammonia solutions.

US EPA-recommended disinfectants safe for Touchscreen products:

• Clorox Disinfecting Wipes
• Clorox Healthcare Bleach Germicidal Wipes
• Clorox Commercial Solutions Hydrogen Peroxide Cleaner Disinfectant Wipes
• Lonza Disinfectant Wipes
• Lysol Brand Clean & Fresh Multi Surface Cleaner (20% cleaner solution to water ratio)
• Purell Professional Surface Disinfectant Wipes
• Sani-Cloth Prime Germicidal Disposable Wipes

Do NOT use the following materials when cleaning/disinfecting your Touchscreen product:

Alcohol at concentration > 70% Methyl or Ethyl > 35% Thinner or Benzine Strong solvents Acids Detergents with fluoride Detergents with ammonia at concentration > 1.6%

Abrasive cleaners Detergents with abrasives Steel wool or cloth with steel threads Sponges with abrasives 409 Cleaner