If you need technical support, information about repairs, and other support services, please reach out to our team via phone or email. A member of our support staff will reach out to you as soon as possible.
To reach out to our sales staff or request a quote, please visit our Contact page.
Online RMA Request Form
To return your product for repairs or a credit, please follow these instructions.
- Form: Completely fill out a separate Return Merchandise Authorization (RMA) form for each unit you wish to return. Incomplete RMA forms will be refused.
- Pack: To avoid damages, please ship product(s) in original packaging materials. TekVisions, Inc. will NOT be responsible for any damages during shipping.
- Ship: A TekVisions support specialist will contact you via email within 24 hours with an RMA number. Do not ship your unit(s) until you have received the RMA number. Units shipped without an RMA number will be refused. Clearly print the RMA number on the shipping label and ship to:
300 Shawnee North Drive, Suite 500
Suwanee, GA 30024
Returning for Credit
Product(s) must be complete (including ALL cords, stands, accessories, manuals, etc.), in original packaging, and in resalable condition. Charges will be applied accordingly for any damages or incomplete packaging.
Return for Repair
Products not found to be under warranty will be evaluated to determine the problem. Estimates for parts and labor ($150.00 per hour) will be given. Minimum of $95.00 labor will be charged on all repairs done. If estimates are not approved within 15 days, equipment will be returned with a $35 handling + shipping charge.
Advanced Replacement Units
Only issued for units found to be defective within 30 days of the invoice date. A replacement unit will be shipped and an invoice generated. No charges will be applied for 10 days. After 10 days, if the unit to be replaced has not been received, charges will be applied.
All units returned with no problem found - minimum $50.00 charge.